Vessels For Honor Rafting Co.

Policy and Procedures Manual

Last Revision 2006

Table of Contents

I. Introduction – Core Values

A. Welcome

B. Testimony

C. Mission

D. Values

II. Communications

A. Open Door Policy

B. Culture of Peace (conflict resolution)

C. Staff messages

D. Scheduling

III. Employment

A. Job descriptions

B. Employment categories

C. Employment of Relatives

D. Equal Opportunity Employer

E. Compelling interest

IV. Work Performance and Conduct

A. Moral behavior

B. Attendance and Tardiness

C. Dress code

D. Harassment

E. Alcohol and Drugs

F. Smoking

V. Time away from work

A. Sundays

B. Personal time

VI. Benefits

A. Outfitters discount on gear (wholesale price)

B. Guide may use boats for personal use off hours

C. Free rafting passes for friends and family

D. Friends and family may go rafting at 1/2 price on a space available basis

E. Tent site provided

F. Activity calendar

G. Tips

H. End of season bonus based on experience, # days worked, employment status and performance.

I. Meal plan

J. Advanced training and study opportunities

VII. Compensation

A. Time sheets guide

B. Time sheet bus driver

C. Time sheet other

D. End of year bonus?

E. Performance Evaluation

F. Personnel Records - Trip logs

G. Payday

H. Tips

VIII. Termination of employment

A. Seasonal Employer

B. Voluntary – Resignation Form

C. Involuntary resignation

IX. Security

A. Parking

B. Lost and Found

X. Safety – Risk Management Plan

A. Marketing

B. Operations overview

C. Booking – Reservations

D. Guide Qualifications & Training

E. Equipment checks

F. Hazard identification

G. Welcome and Check in

H. Safety Talk

I. Paddle instruction

J. On River Instruction

K. On river preparedness

L. Emergency Procedure – Customer

M. Employee injury

N. Transportation

O. Communication

P. State Rules

XI. Staff Training

A. Guides

B. Office

C. Driver

Welcome to Vessels for Honor Rafting Co!

We are excited to have you as part of our team. It is the quality of our staff that really sets us apart from other rafting companies. You will have the opportunity to help families make memories that will last a lifetime.

As such, we are committed to helping you achieve the highest level of performance.

The purpose of this manual is to acquaint you with the company and provide you information about working here. While the manual is not all-inclusive, it is intended to provide you with the organizations philosophy, policy and procedures.

No manual can anticipate every circumstance or question. After reading the manual, if you have questions, please talk with your supervisor or the owner.

We look forward to working with you as a member of our summer staff!

I. Introduction – Core Values

Many people have asked why I started this company, and I have responded with both short and long answers. The short version is that I have three passions in life: 1. God 2. Family 3. Outdoor adventure. The Lord has allowed me to pursue all three through Vessels For Honor Rafting Co..

Let me share a few stories from the longer version. They will provide some insight on the framework for this company and why I feel so strongly about the values we hold.

When I was 16 my father asked me if I wanted to go rafting with him through the Grand Canyon. Since my parents divorced, I was not on the best of terms with my dad at the time, however, the lure of adventure on the river was compelling and I told him I would go. A month before departure I changed my mind and told him that I really needed to be involved in a football training program instead. He wasn’t very happy with me since he had already paid for the trip. Later, I was informed by both my mom and dad that I no longer had a choice and that I would be going rafting. After spending two weeks on the Colorado River, I was hooked. I did not want to go home. Whether it was the rapids, awesome southwestern canyons, side hikes, fireside chats or just shared experiences, our relationship had changed. My dad and I connected in a way that helped us improve our communication and become good friends.

Several years later…

I graduated from Azusa Pacific University with a degree in Outdoor Recreation. I had intended to work in adventure programming for several years before settling down to work with a Christian camp. Plans changed after I met by bride to be. While we were engaged, we fell into temptation and conceived out of wedlock. The consequences of this sin resulted in great turmoil and stress. We could have made a decision to keep things hidden by having a quiet abortion, thus avoiding the embarrassment and shame associated with our sin. This idea was untenable to both of us. Instead we recommitted our lives to the Lord and to each other and resolved to keep our baby trusting that God would provide the way for us to make it.

Job or adventure…

A couple of months before I got married, I received a warehouse position at a small ministry in Southern California named Focus on the Family. My responsibilities included closing the bags and applying postage to outbound shipments. I was happy to have a job to pay the bills, but I looked forward to the day that I might be able to serve the Lord in ministry. Each year I would search for positions in recreation or camping to no avail. I wondered how long it would be before I would find a job in ministry. A few promotions later the Lord changed my perspective. I became aware of a certain trainer who would let people know that while packing could be a monotonous task, she felt there was a lot more to it. She would look at the material being requested and as she packaged the order, pray for the recipient. Not only did Focus on the Family provide ministry to an individual through good resources, they also received a ministry of prayer, even though no one but God was aware. The trainer went on to be a missionary to China, but the lesson she taught me was that ministry is where your heart is. From that point forward I realized that I was engaged in ministry opportunities every day, and my leadership changed to reflect that reality. For over 20 years I have been involved in the ministry to families through operations support. There has been no lack of adventure along the way and I have been blessed to play even a small part in the larger story that God has written for Dr. Dobson and Focus on the Family.

So what about rafting…

In 1995 I decided to introduce my wife and three children to whitewater activities. One thing let to another and before long every vacation was centered around a river in some part of the state. I became a certified guide and we began taking many of our friends rafting with us. I had considered the possibility of purchasing a rafting company but nothing ever worked out until 2002. It was the worst drought in Colorado’s recorded history and the rafting industry experienced a 40% decline in business. At the end of the season I received a call from an outfitter who I had talked with earlier in the year. He was interested in selling, and at a price I could afford. Before we signed the deal, I talked with my family about this and we agreed on a few things. 1. We will do this as a family. 2. We will have fun. 3. We are committed to being ministry minded. 4. The business must break even or make a profit over time.

The name…

A few years before starting this business I was in a study of 2 Timothy. When we got to the passage in chapter 2:21, I told my wife that if we ever did obtain a rafting company that I wanted to name it Vessels For Honor. In addition to the unique play on words, it represents how I want to live my life and how I would like to lead this enterprise, Sanctified (set apart), Useful to the Master, and Prepared for every good work.

It is in this context that Vessels For Honor Rafting Co. was birthed and it is my desire that everyone who works at VFH would understand the philosophy and passion behind the name and our vision.

Let’s go boating!

Dwight Grant

Executive Director VFH

Mission

Vision - To Glorify God by becoming Vessels for Honor, set apart, useful to the Master, and prepared for every good work.

Mission

Vessels for Honor Rafting Co. will provide good, wholesome, family fun and adventure through rafting experiences that are safe, exciting and affordable.

The name Vessels For Honor comes from the biblical passage in 2 Timothy 2:21. Several versions are included below.

New American Standard Bible

Therefore, if a man cleanses himself from these things, he will be a vessel for honor, sanctified, useful to the Master, prepared for every good work.

King James

If a man therefore purge himself from these, he shall be a vessel unto honor, sanctified, and meet for the master's use, and prepared unto every good work

The Amplified Bible

So whoever cleanses himself (from what is ignoble and unclean) - who separates himself from contact with contaminating and corrupting influences- will (then himself) be a vessel set apart and useful for honorable and noble purposes, consecrated and profitable to the Master, fit and ready for any good work.

The New Testament in Modern English - Phillips

If a man keeps himself clean from the contaminations of evil he will be a vessel used for honorable purposes, clean and serviceable for the use of the master of the household, all ready, in fact, for any good purpose.

New Living Translation

If you keep yourself pure, you will be a utensil God can use for his purpose. Your life will be clean, and you will be ready for the Master to use you for

every good work

The New Testament - An expanded translation - WUEST

If, therefore, a person separate himself from these (the utensils held in contempt), he shall be a utensil highly prized, in a state of permanent separation, useful to the master, for every good work equipped.

New International Version

If a man cleanses himself from the latter, he will be an instrument for noble purposes, made holy, useful to the Master and prepared to do any good work.

The Message

Become the kind of container God can use to present any and every kind of gift to his guests for their blessing.

The New English Bible

To be among those which are valued and dedicated, a thing of use to the Master of the house, a man must cleanse himself from all those evil things; then he will be fit for any honorable purpose.

Vessels For Honor Values

II Timothy 2:21

Set apart Useful to the Master Prepared for every good work

Integrity

Truth (Tim. 3:16)

We believe in universal truth. We believe the Bible provides the framework to understand truth and it is from this standard that we determine what it means to operate with integrity. For this reason VFH will provide study opportunities for it’s staff and will base it’s policies and procedures on the principles gleaned from the Bible.

Above reproach (1Peter 2:12, Titus 2:7-8)

We approach all of our business dealings in an honest and straightforward manner. Our word is our word. We will not overcharge our guests. If we have a misunderstanding with one of our guests we will do what it takes to make things right. Matt. 5:37, Rom 12:21

Bills will be paid on time. All business communication will occur promptly and be conducted in a courteous manner. If there is a disagreement we will use a fact based approach to resolve the dispute. We will not attack our business associates character. Rom. 12:17-18

We will meet or exceed all county, state or federal requirements. If we discover an area that is out of compliance, we will take immediate corrective action. Rom.13:1-7

Employees will be treated fairly. We will listen to ideas and concerns and are committed to taking appropriate action. Col 4:1

Vessels For Honor promotes morality and traditional family values. We will not tolerate drugs, alcohol, profanity, or inappropriate behavior among our staff members. Eph 5:3-4, 1Thes. 4:3

Pro Life (Gen. 1:27)

We believe that all human life is of inestimable value. As a result, our training far exceeds the State requirements. We approach the adventure of guiding people through whitewater with sober responsibility, and every effort is made to blend our guests taste for adventure with a safe outcome.

We will donate a portion of our annual income to support pro-life causes.

Excellence

Quality of the Experience (1Cor. 10:31, Matt. 5:48)

Our guides and drivers our selected based on a blend of qualities. Competence on the river and in outdoor knowledge and skills, they are fun and have the ability to relate well with people, they demonstrate personal discipline and a commitment to support the corporate values.

Training includes on river as well as values based skills. Only the best trainees are hired as staff members.

Safety is a top priority and we have a comprehensive risk management plan. We continue to update and improve our plan as new information is discovered.

We use only top grade boats and equipment, all gear is inspected daily and preventative maintenance is conducted regularly.

The river is full of opportunities. Our guides are trained to assess our guest’s interests and maximize each trip, providing the best value for our guests.

Hassle Free

We are committed to being easy to do business with. Our processes will be simple and yet thorough.

Continued Learning

Continuous improvement begins with awareness. We regularly implement ideas generated from on going education, benchmarking and feedback from our guests and staff.

Hospitality

Friendly environment (Matt. 7:12, Rom. 12:9-18)

We treat everyone as an honored guest. A cheerful smile and greeting is followed by an inquiry of how we can help them. In addition to providing expert advice on rafting we will also provide a one stop shop for answering tourist related questions. We will provide information and suggestions on places to go, things to see, what to eat etc. We will make an attempt to experience as many of these opportunities as possible so that we can give first hand referrals.

Our restrooms, changing rooms, and general appearance of the facilities and grounds will be clean and maintained in a manner that makes people feel comfortable. Our guests should enjoy lingering around after their trip.

Even though things can get busy with many guests to serve we will not treat them shabbily. We want to do more than just “get them down the ditch”. If we are successful, they will have become our friends by the end of their visit. We will not refer to our guests internally as peeps or stupid customers or cattle or any other derogatory names.

Our river guides are expected to be knowledgeable on a wide variety of topics ranging from local history, legends, geology, local flora and fauna etc. If we don’t know the answer we will be diligent to find out. Guides must be life long learners that enjoy the river and have a love for people.

We want to be as personal as possible; company note cards will be available for guides who would like to send a thank note to their crew members.

If our guests want pictures or video footage we will do whatever we can to help them. We can use their cameras to snap a shot or get them connected with the local photography business. Pictures are a great way to remember the experience and to help them share it with others.

Corporate Generosity (I Tim.6:18, Gal. 6:9-10, Matt. 5:16)

We want to be known as a generous company. Our guests should feel like they just received royal service for a bargain price. Rafting should not be an activity that is exclusively available to the wealthy. We want the whitewater experience to be available to all families that are interested. We accomplish this through our pricing strategy. Since our prices include the state use fee, our published prices are among the lowest on the Arkansas River. We also offer group, ministry, and pre-season discounts making our trips very affordable.

We distribute many complimentary trips each year to youth workers, government officials, media events, charity fund raisers etc. It is our desire to support our local community and encourage family relationships, and this is reflected in our promotional efforts.

We will donate the greater of 10% of our net profit or 1% of our gross income to local non-profits that support family and pro-life efforts.

Winsomeness

Be Prepared (Col. 2:8, 4:2-3, 1Peter 3:15)

Our guests represent a wide spectrum of religious beliefs and backgrounds. These will shape opinion and ideas regarding all aspects of life. When people ask about our name, we need to be prepared to give an answer that is short, accurate and provides an opening for further dialogue if desired. We want to be ready at all times to share perspectives that support our biblical world view. We will do this in a manner that engages but does not offend. We believe that one of the best ways to be prepared is through prayer.

Customized Trips (1Cor. 10:31-33, Col. 4:5-6)

Each group we serve, will have different expectations. We will strive to understand and fulfill them to the best of our ability. Whether we have a group of thrill seekers, a family of first time rafters with young children, a youth group that wants to be challenged with on river faith lessons or a group of agnostics, we will attempt to meet them where they are and tailor make each trip.

Culture of Peace (I Peter 3:8-10, James 3:17-18, Matt. 18:15-17, Col. 3:12-15, Rom. 12:18, Eph. 4:26-32)

Unity is vital to our effectiveness as a company. We are committed to working through issues immediately, in a manner that is consistent with the biblical principles that we support. Conflict will not go unresolved.

II. Communications

Open Door Policy

As a member of the Vessels For Honor team, an “Open Door” policy has been established for all employees who need information, help in resolving conflict or feel there has been a violation of the Equal Employment Opportunity (EEO) policy or the harassment policy. Vessels For Honor expects employees to address their concerns in a timely manner so that the company can promptly and appropriately respond.

If you believe there has been a violation of the EEO policy or the harassment policy, please report the incident to your direct supervisor or the owner, who will investigate the matter and take appropriate corrective action. Your complaint will be kept as confidential as practicable.

If you are involved in a personal conflict, you are encouraged to speak directly with the person involved in the conflict. If all attempts to solve the conflict fail, involve a manager. If the manager is unable to help you attain a satisfactory solution, speak to the owner.

We will attempt to achieve the following objectives:

Process satisfaction – Was the issue adequately considered, was the follow through fair and just?

Personal satisfaction – Did the employee feel respected? Listened to?

Product satisfaction – Did the result match the employee’s expectation? Did it meet their concern? How well did the results meet the concern?

Although we will attempt to achieve these objectives VFH can not guarantee that every employee will be satisfied.

Culture of Peace

Phil 1:9-11 “And this I pray that your love may abound still more and more in real knowledge and all discernment, so that you may approve the things that are excellent in order to be sincere and blameless until the day of Christ; having been filled with the fruit of righteousness which comes through Jesus Christ, to the glory and praise of God”.

Culture of Peace (I Peter 3:8-10, James 3:17-18, Matt. 18:15-17, Col. 3:12-15, Rom. 12:18, Eph. 4:26-32) (Material is based on content provided in “The Peacemaker”, by Ken Sande.)

Unity is vital to our effectiveness as a company. We are committed to working through issues immediately, in a manner that is consistent with the biblical principles that we support. Conflict will not go unresolved.

It is inevitable that where two or more are gathered, there will be conflict! However, not all conflict is negative. How we respond to conflict is a critical component of how this corporation will operate. It is for this reason the following guidelines have been provided.

There are at least three types of conflicts: 1. Interpersonal, 2. Policy, and 3. Process

The most common causes of conflict are Sin, attitudes, differences in goals or expectations, and competition over limited resources.

Typical responses to conflict include escape, work it out, or attack. Vessels For Honor strives to approach conflict from the work it out perspective.

The following is an appropriate way for an individual to personally respond to conflict:

A. Take ownership for what you have contributed to this conflict (process, policy)

1. Provide an explanation for what happened

2. Admit your mistakes and share what you could have done differently

3. Implement changes so that the same thing does not happen again

B. Apologize when appropriate (personal conflict)

1. Admit specifically (both attitudes and actions)

2. Avoid If, but, maybe (If I offended you I’m sorry, I’m sorry, but I didn’t intend to…, I’m sorry, Maybe I was wrong.)

3. Apologize (express sorrow for hurting someone)

4. Accept the consequences

5. Alter your behavior

6. Ask for forgiveness

C. Forgive Matt 18:21-35, 1 Cor. 6:1-8

1. I will not think about this incident

2. I will not bring this incident up and use it against you

3. I will not talk to others about this incident

4. I will not allow this incident to stand between us or hinder our personal relationship

A problem resolution worksheet is available to assist each employee in approaching conflict in a constructive manner.

Culture of Peace (problem resolution worksheet)

1. Self Review

a. What is the issue?

b. Is it something I can overlook?

c. Does it involve sin or a violation of Focus policy?

d. Is it effecting others in a negative way?

e. What is my motive?

f. How have I contributed to the issue or concern?

g. What have I done to resolve this problem?

2. Contact your supervisor or the appropriate individual to set up a meeting

a. Prepare for the meeting

Reading the following scriptures: Rom 12:17, Matt 7:1-5, 5:21-24, Eph 4:22-32, Prov 26:20, Jms3:13-4:12, Col 3:12-15

Pray about the situation

Gather the facts

b. Complete the information requested below

3. Information on your problem or dispute (use additional paper if needed)

a. What type of problem are you experiencing _____Interpersonal _____Policy ______Process

b. Briefly describe the problem or dispute

c. What have you done to try to resolve this problem or dispute?

d. What issues or questions do you want to have resolved or answered?

e. What is your proposed solution?

f. What do you want from others who may be involved?

g. Is there any other information we should know?

h. Should the employee relations department be involved or notified of this issue?

4. Action - Write down agreed upon solution or action on the back of this form and use this to follow up with.

5. Implement and evaluate results –(Set a future date to meet and evaluate the situation.

Staff messages

Each staff member will receive an in-box while working on site. All messages and other communication that is personal in nature will be placed in the box. A message board will also be available for staff memos and other general information.

Scheduling

Staff scheduling will be based on various factors to determine who gets what schedule. The criteria include but are not limited to: qualifications, tenure with VFH, employment status, availability, rotation, special requests or needs, experience and overall performance.

III. Employment

Job Descriptions

Whitewater Rafting Guide

Trip Leader

Guest Relations Representative

Bus Driver

Facilities Technician

Public Relations Manager

Manager of Guest Services

Manager of Rafting Operations (Head Guide)

Director

Job title: Whitewater Rafting Guide

Job Purpose: To ensure guests experience a safe but memorable adventure by skillfully negotiating rapids and matching the guests interests with the full potential of each trip.

Reports to: Manager of Rafting Operations

Essential Job Results:

1. 60 %

PROMOTES SAFETY

By

Applying proper whitewater reading and boat maneuvering skills, enforcing adherence to State and Company requirements, and advising management on needed actions, avoiding unnecessary risks, reporting safety concerns with gear or sections of river that have changed, cleaning gear and utilizing proper storage, proper loading and unloading of rafts, accurately sizing/fitting PFD’s on all guests, providing safety talks and instruction to all trip participants, and recommending an alternative course of action when an unreasonable safety risk occurs.

2. 20 %

CONTRIBUTES TO PROGRAM EFFECTIVENESS

By

Extending hospitality and establishing personal rapport with guests, matching their interests and skill level with the opportunity each trip allows.

3. 5 %

MAINTAINS PROFESSIONAL AND TECHNICAL KNOWLEDGE

By

Attending advanced training, reviewing publications, expanding skill levels, establishing personal networks, and conducting research/ development.

4. 15 %

CONTRIBUTES TO TEAM EFFORT

By

Accomplishing related results as needed

Job Qualifications:

Knowledge

Education:

· CPR certification

· First Aid certification

Experience:

· Minimum of 75 hours on river experience at class 3-4 whitewater

· Camping

Skills and abilities:

· Outdoor skills and rescue training

· Qualified as Colorado State River Guide

· Culinary proficiency – (appearance, aroma, taste, and texture)

Decision Making

Uses discernment on how to run each rapid, taking into account the type of craft and the skill level of the crew.

Interpersonal communication

Maintains a good sense of humor and cooperative attitude in dealing with co-workers and guests

Impact of results

Performance failure could result in damaged equipment, injury, death of guest or guide, fines,loss of special use agreement.

Confidential and sensitive information

Understands and supports the company’s values and mission.

Environment

Operations will take place outdoors on the beautiful Arkansas River in the Colorado Rocky Mountains. Camping is available; however, there are no flush toilets or shower facilities. Water is available but may not be suitable for drinking.

Physical Demands:

Balancing, carrying, climbing, crawling, feeling, fingering, grasping, hearing, kneeling, lifting, pulling. Seeing (close, far, depth,) sitting, standing, stooping, talking, walking.

Exposures:

Muscular strain, noise, temperature changes, vibration, water, rocks, weather, sun

Supervisory Responsibility:

Trip leaders will be responsible for all boats and members of the trip.

Trip Leader Responsibility

The trip leader is the ultimate authority for their trip and is responsible for accomplishing the trip objectives, including:

Safety

o Guests each have a PFD and they fit properly.

o Sweep kit is contained on the trip, that includes first aid kit, repair kit, pump, & spare pfd. The trip has one spare paddle or oar per boat. A throw bag is aboard every trip.

o Pre-trip inspection of all boats and gear. Report anything noteworthy. Do not use damaged or cracked gear.

o Boats are loaded and unloaded safely.

o A thorough safety talk has been given covering all the points in the VFH safety talk outline.

o Guides have provided river instructions for each crew.

o Guides understand the run order and anything unique they need to know about the trip. (pace, stops, etc.)

o Boarding and unboarding the boats is conducted in a safe and orderly manner.

o Swimming is allowed only in approved areas with a backup plan in place.

o Contact base and or 911 authorities if an incident requires that type of attention.

o All incidents (swimmer, flip, injury, etc.) are documented and included in post trip report.

o A trip debrief is conducted and notes included with post trip report.

o Oversee any rescue attempts for VFH. Use discernment if other parties are in a distressed condition. If we can help, the trip leader will provide direction as to what extent we will provide assistance.

Legal compliance

o Sweep kit contains everything required by the state.

o Boats must be off the river at Parkdale by 5:00.

o Boats must be clearly marked with VFH name or logo.

o Afternoon Gorge trips must launch by 4:00.

o The trip leader will provide conflict resolution for disputes with Rangers, other companies guides, etc.

o Safety boater must wear red armband.

o Photography boater must wear blue armband.

Fun & Adventure

o Assess group needs, desire and make plans ahead of time with other guides on what you want to do. If necessary modify plans along the way.

o Provide guide assignments ahead of time if there are specific things you would like them to do. (groover set up, lunch preparation, safety talk, etc.)

o Provide tips on what to hit or avoid to part time guides who may not be aware of change in water levels.

o Always be prepared with a faith lesson if asked. Pray with the group when appropriate.

Wrap up

o Thank guests for rafting with us.

o Provide direction on where to put PFD’s, wetsuits etc.

o Notify our guest of pictures that are available.

o Unload boats and put away gear.

o Debrief with guides for 5 minutes.

o Provide note cards for guides if appropriate

o Complete, sign and submit to the office, your trip leader sheet after each trip.

o Notify the Head Guide or Operations manager of any problems or concerns about the trip.

Qualifications:

1000 River miles

Understands state regulations

Superior boating skills

Relates well to people

Certified Whitewater Rescue Technician

Demonstrated leadership ability

Ability to lead small group discussions and share faith lessons that are interesting and relevant.

Commands the respect of peers through a servants heart and humble attitude

Attention to detail and follow through

Ability to solve problems – river related, interpersonal, emergency, etc.

Job title: Guest Relations Representative

Job Purpose: To ensure guests feel welcome by providing a warm, friendly, family atmosphere, disseminating information and processing transactions quickly and accurately.

Reports to: Manager of Guest Services

Essential Job Results:

1. 20 %

EXTENDS HOSPITALITY

By

Welcoming guests in a friendly manner, establishing rapport by answering questions, making everyone feel comfortable, and resolving problems in a calm professional manner.

2. 20 %

PROVIDES INFORMATION

By

Answering the phone, matching guests or potential guests interests with trips and activities available and orienting people to the facility and grounds.

3. 50 %

PROCESS TRANSACTIONS

By

Quickly and accurately recording reservation information, sending confirmation packets, accepting and receipting credit cards, checks and cash, collecting release forms, and providing proper documentation.

4. 15 %

IDENTIFIES CURRENT AND FUTURE GUEST SERVICE REQUIREMENTS

By

Providing ideas and suggestions to management based on observations and feedback received by guests.

5. 5 %

CONTRIBUTES TO TEAM EFFORT

By

Accomplishing related results as needed

Job Qualifications:

Knowledge

Education:

· High School diploma or equivalent

· CPR certification

· First Aid certification

· Some college helpful in communication, public relations, etc.

Experience:

· Prior experience in travel, hospitality, education, outdoor recreation, etc.

Skills and abilities:

· Outdoor skills and rescue training

Decision Making

Uses discretion in solving guest relations issues.

Interpersonal communication

Maintains a good sense of humor and cooperative attitude in dealing with co-workers and guests

Impact of results

Performance failure, could result in disappointed guests, lost income, fines, and loss of special use agreement.

Confidential and sensitive information

Understands and supports the company’s values and mission.

Environment

Operations will take place outdoors on the beautiful Arkansas River in the Colorado Rocky Mountains. Camping is available, however, there are no flush toilets or shower facilities. Water is available but may not be suitable for drinking.

Physical Demands:

Balancing, carrying, climbing, crawling, feeling, fingering, grasping, hearing, kneeling, lifting, pulling, seeing (close, far, depth,) sitting, standing, stooping, talking, walking.

Supervisory Responsibility:

None required

Job title: Facilities Technician

Job Purpose: To create a comfortable environment that guests enjoy by maintaining equipment, cleaning, and repairing the facilities and grounds.

Reports to: Manager of Guest Services

Essential Job Results:

1. 20 %

MAINTAINS EQUIPMENT

By

By following the preventative maintenance schedule, utilizing proper equipment and adhering to the manufactures recommendations.

2. 20 %

PROVIDES CLEANING SERVICE

By

Sweeping the floor of the bus, office boathouse, etc, emptying trash recepticles, sanitizing the portable toilet and picking up scattered trash in the changing rooms and picnic area.

3. 5 %

CONTRIBUTES TO TEAM EFFORT

By

Accomplishing related results as needed

4. 10%

REPAIRS EQUIPMENT/FACILITY

By

Performing minor repairs on the facility and assisting in boat repair

5. 10%

Creates asthetically pleasing landscaping

By

Mowing grass, pulling weeds, trimming trees, planting flowers etc.

Job Qualifications:

Knowledge

Education:

· High School diploma or equivalent

· CPR certification

· First Aid certification

Experience:

· Custodial, landscaping, maintenance etc.

Skills and abilities:

· Outdoor skills and rescue training

Decision Making

Prioritizes tasks based on needs

Interpersonal communication

Maintains a good sense of humor and cooperative attitude in dealing with co-workers and guests

Impact of results

Performance failure, could result in disappointed guests, lost income, fines, and loss of special use agreement.

Confidential and sensitive information

Understands and supports the company’s values and mission.

Environment

Operations will take place outdoors on the beautiful Arkansas River in the Colorado Rocky Mountains. Camping is available, however, there are no flush toilets or shower facilities. Water is available but may not be suitable for drinking.

Physical Demands:

Balancing, carrying, climbing, crawling, feeling, fingering, grasping, hearing, kneeling, lifting, pulling, seeing (close, far, depth,) sitting, standing, stooping, talking, walking.

Supervisory Responsibility:

None required

Job title: Public Relations Manager

Job Purpose: To promote Vessels For Honor Rafting Co. by developing personal networks, utilizing print, radio and various marketing opportunities

Reports to: Director

Essential Job Results:

1. 50 %

DEVELOPS PERSONAL NETWORK

By

Calling, writing or meeting with warm contacts and exploring opportunities for VFH to serve them.

2. 10 %

CONTRIBUTES TO PROGRAM EFFECTIVENESS

By

Identifying short-term and long-range issues that must be addressed, providing information and commentary pertinent to deliberations, recommending options and courses of action, and implementing directives.

3. 20 %

DEVELOPS AND IMPLEMENTS EXTERNAL COMMUNICATION STRATEGY

By

Utilizing brochures, direct mail, internet, signage, radio, TV, special promotions, speaking engagements, etc.

4. 10 %

IDENTIFIES CURRENT AND FUTURE GUEST SERVICE REQUIREMENTS

By

Establishing personal rapport with potential and actual guests and with others in a position to understand service requirements.

5. 10 %

CONTRIBUTES TO TEAM EFFORT

By

Accomplishing related results as needed

Job Qualifications:

Knowledge

Education:

· BA in business, communications, public relations or related field.

· CPR certification

· First Aid certification

· Commercial Drivers License

Experience:

· 4 seasons in hospitality related employment

· Prior bus driving

· Outdoor training and experience

Skills and abilities:

· Outdoor skills and rescue training

· Culinary proficiency – (appearance, aroma, taste, and texture)

Decision Making

Prioritizes marketing opportunities

Interpersonal communication

Maintains a good sense of humor and cooperative attitude in dealing with co-workers and guests

Impact of results

Performance failure, could result in disappointed guests, and lost income.

Confidential and sensitive information

Understands and supports the company’s values and mission.

Environment

Operations will take place outdoors on the beautiful Arkansas River in the Colorado Rocky Mountains. Camping is available, however, there are no flush toilets or shower facilities. Water is available but may not be suitable for drinking.

Physical Demands:

Balancing, carrying, climbing, crawling, feeling, fingering, grasping, hearing, kneeling, lifting, pulling, seeing (close, far, depth,) sitting, standing, stooping, talking, walking.

Supervisory Responsibility:

None required

Job title: Manager of Guest Services

Job Purpose: To create an environment that guests enjoy by developing a guest relations team that cheerfully greets guests, provides relevant and interesting information, books reservations accurately, maintains clean facilities and pleasant grounds, and resolves issues competently treating everyone with dignity and respect.

Reports to: Director

Essential Job Results:

1. 20 %

MAINTAINS STAFF JOB RESULTS

By

Coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

2. 15 %

CONTRIBUTES TO PROGRAM EFFECTIVENESS

By

Identifying short-term and long-range issues that must be addressed, providing information and commentary pertinent to deliberations, recommending options and courses of action, and implementing directives.

3. 15 %

COMPLIES WITH LEGAL REQUIREMENTS FOR COMMERCIAL VEHICLES AND WHITEWATER RAFTING

By

Understanding legislation, maintaining proper records, enforcing adherence to requirements, and advising management on needed actions.

4. 10%

ACCOUNTS FOR DAILY ACTIVITY

By

Preparing daily reports, closing out daily transactions, completing weekly check runs and overseeing bank deposits.

5. 15 %

IDENTIFIES CURRENT AND FUTURE GUEST SERVICE REQUIREMENTS

By

Establishing personal rapport with potential and actual guests and with others in a position to understand service requirements.

6. 15%

COORDINATES DAILY BUS DRIVER/GUIDE/GUEST SERVICES SCHEDULE

By

Collaborating with the Manager of Rafting Operations each day to review the following days activities and create a daily plan, makes food arrangements for full day trips.

7. 5%

MAINTAINS PROFESSIONAL AND TECHNICAL KNOWLEDGE

By

Attending educational workshops, reviewing publications, establishing personal networks, and conducting research/ development.

8. 5 %

CONTRIBUTES TO TEAM EFFORT

By

Accomplishing related results as needed

Job Qualifications:

Knowledge

Education:

· BA in business, communications, public relations or related field.

· CPR certification

· First Aid certification

· Commercial Drivers License

Experience:

· 4 seasons in hospitality related employment

· Prior bus driving

· Outdoor training and experience

Skills and abilities:

· Outdoor skills and rescue training

· Culinary proficiency – (appearance, aroma, taste, and texture)

Decision Making

Coordinates trip/shuttle assignments and decisions regarding cancellations.

Interpersonal communication

Maintains a good sense of humor and cooperative attitude in dealing with co-workers and guests

Impact of results

Performance failure, could result in disappointed guests, lost income, fines, loss of special use agreement.

Confidential and sensitive information

Understands and supports the company’s values and mission.

Environment

Operations will take place outdoors on the beautiful Arkansas River in the Colorado Rocky Mountains. Camping is available, however, there are no flush toilets or shower facilities. Water is available but may not be suitable for drinking.

Physical Demands:

Balancing, carrying, climbing, crawling, feeling, fingering, grasping, hearing, kneeling, lifting, pulling. Seeing, (close, far, depth,) sitting, standing, stooping, talking, walking.

Supervisory Responsibility:

Number of employees supervised Up to 10 Guest Services employees including 1-3 Bus Drivers, 2 Facilities Technicians, and 5 Guest Services Representatives.

Hire/discipline/terminate Will assist in hiring, discipline and if required termination

Assign and check work Is ultimately responsible for guest services work results

Train Provides employee training.

Plan/appraise job results Provides feedback during training and assists in monthly assessment of employees.

Recommend pay increases Validates employee competence and based on experience/performance may recommend progression.

Job title: Manager of Rafting Operations (Head Guide)

Job Purpose: To ensure guests experience a safe but memorable adventure by leading, training, and mentoring a team of whitewater rafting guides.

Reports to: Director of Operations

Essential Job Results:

1. 30 %

MAINTAINS STAFF JOB RESULTS

By

Coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

2. 20 %

CONTRIBUTES TO PROGRAM EFFECTIVENESS

By

Identifying short-term and long-range issues that must be addressed, providing information and commentary pertinent to deliberations, recommending options and courses of action, and implementing directives.

3. 15 %

COMPLIES WITH FEDERAL, STATE, AND LOCAL LEGAL REQUIREMENTS FOR WHITEWATER RAFTING

By

Studying existing and new legislation, anticipating legislation, enforcing adherence to requirements, and advising management on needed actions.

4. 15 %

ENSURES SAFE OPERATIONS

By

Completing preventative maintenance, following manufacturer’s/company’s instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, proper loading and unloading of boats and vehicles, evaluating new equipment and techniques, cleaning gear and utilizing proper storage, accurately sizing/fitting PFD’s on all guests, providing safety talks and instruction to all trip participants, and recommending alternative course of action when an unreasonable safety risk occurs.

5. 5 %

MAINTAINS PROFESSIONAL AND TECHNICAL KNOWLEDGE

By

Attending educational workshops, reviewing publications, establishing personal networks, and conducting research/ development.

6. 15 %

CONTRIBUTES TO TEAM EFFORT

By

Accomplishing related results as needed

Job Qualifications:

Knowledge

Education:

· BA in outdoor recreation or related field.

· CPR certification

· First Aid certification

· Commercial Drivers License

Experience:

· 5 seasons as a full time whitewater rafting guide

· Min. of 5,000 class 3-5 river miles

· Multi Day trips – Camp set up, Fire pan, Duch Oven cooking, Rigging, Waste management

Skills and abilities:

· Outdoor skills and rescue training

· Qualified as Colorado State River Guide Trainer

· Culinary proficiency – (appearance, aroma, taste, and texture)

Decision Making

Participates in trip/shuttle assignments and decisions regarding cancellations.

Interpersonal communication

Maintains a good sense of humor and cooperative attitude in dealing with co-workers and guests

Impact of results

Performance failure, could result in damaged equipment, injury, death of guest or guide, fines, loss of special use agreement.

Confidential and sensitive information

Understands and supports the company’s values and mission.

Environment

Operations will take place outdoors on the beautiful Arkansas River in the Colorado Rocky Mountains. Camping is available, however, there are no flush toilets or shower facilities. Water is available but may not be suitable for drinking.

Physical Demands:

Balancing, carrying, climbing, crawling, feeling, fingering, grasping, hearing, kneeling, lifting, pulling, seeing (close, far, depth,) sitting, standing, stooping, talking, walking.

Exposures:

Muscular strain, noise, temperature changes, vibration, water, rocks, weather, sun

Supervisory Responsibility:

Number of employees supervised Up to 20 guides including 1-5 full time and up to 15 part time or on call.

Hire/discipline/terminate Will assist in hiring, discipline and if required termination

Assign and check work Is ultimately responsible for guides work results

Train Provides guide training, swiftwater rescue training, and other training as needed.

Plan/appraise job results Provides feedback during training and assists in monthly assessment of guides.

Recommend pay increases Validates guide competence and based on experience/performance may recommend progression

Job title: Director

Job Purpose: To implement the mission of Vessels For Honor Rafting Co. by leading, training, and mentoring a team that is dedicated to becoming “vessels for honor” set apart, useful to the Master and prepared for every good work.

Reports to: Board of Directors

Essential Job Results:

1. 20 %

DEVELOPS STAFF

By

Recruiting, hiring, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results, while modeling the corporate values.

2. 20%

MAINTAINS TOTAL OPERATIONS

By

Initiating, coordinating, and enforcing program, operational and personnel policies and proceedures.

3. 20%

ACHIEVES FINANCIAL OBJECTIVES

By

Preparing an annual budget; scheduling expenditures, analyzing variances and initiating corrective actions.

4. 10 %

CONTRIBUTES TO PROGRAM EFFECTIVENESS

By

Identifying short-term and long-range issues that must be addressed, providing information and commentary pertinent to deliberations, evaluating options and implementing courses of action, and providing annual reports to the Board of Directors.

5. 16 %

COMPLIES WITH FEDERAL, STATE, AND LOCAL LEGAL REQUIREMENTS FOR CORPORATIONS & WHITEWATER RAFTING

By

Studying existing and new legislation, anticipating legislation, enforcing adherence to requirements, and implementing needed actions.

6. 2 %

OVERSEES CAPITAL EXPENDITURES/LEASE AGREEMENTS

By

Evaluating options, negotiating the best terms and conditions possible and authorizing each transaction.

7. 2 %

MAINTAINS PROFESSIONAL AND TECHNICAL KNOWLEDGE

By

Attending educational workshops, reviewing publications, establishing personal networks, and conducting research/ development.

8. 5 %

CONTRIBUTES TO TEAM EFFORT

By

Accomplishing related results as needed

9. 5%

MAINTAINS DATA BASE

By

Developing information requirements and designing an information system.

Job Qualifications:

Knowledge

Education:

· BA in outdoor recreation or related field.

· CPR certification

· First Aid certification

· Commercial Drivers License

Experience:

· 5 seasons as a full time whitewater rafting guide

· Min. of 5,000 class 3-5 river miles

· Multi Day trips – Camp set up, Fire pan, Duch Oven cooking, Rigging, Waste management

· 5 years management

Skills and abilities:

· Outdoor skills and rescue training

· Qualified as Colorado State River Guide Trainer

· Culinary proficiency – (appearance, aroma, taste, and texture)

Decision Making

Participates in trip/shuttle assignments and decisions regarding cancellations.

Approves capital and lease agreements

Interpersonal communication

Maintains a good sense of humor and cooperative attitude in dealing with co-workers and guests

Develops information exchange network

Impact of results

Performance failure, could result in damaged equipment, injury, death of guest or guide, fines, loss of special use agreement.

Confidential and sensitive information

Understands and supports the company’s values and mission.

Environment

Operations will take place outdoors on the beautiful Arkansas River in the Colorado Rocky Mountains. Camping is available, however, there are no flush toilets or shower facilities. Water is available but may not be suitable for drinking.

Physical Demands:

Balancing, carrying, climbing, crawling, feeling, fingering, grasping, hearing, kneeling, lifting, pulling.

seeing (close, far, depth,) sitting, standing, stooping, talking, walking.

Exposures:

Muscular strain, noise, temperature changes, vibration, water, rocks, weather, sun

Supervisory Responsibility:

Number of employees supervised Up to 30 employees and 3 managers.

Hire/discipline/terminate Will assist in hiring, discipline and if required termination

Assign and check work Is ultimately responsible for all employee work results

Train Provides guide training, swiftwater rescue training, and other training as needed.

Plan/appraise job results Provides feedback during training and assists in monthly assessment of guides.

Recommend pay increases Validates guide competence and based on experience/performance may recommend progression. Evaluates, recommends and approves pay raises for all employees.

Employment Categories

Regular – Regular employees commit to working the entire season Mon-Sat, from the 3^rd weekend in May through the 2^nd weekend in August.

Part time – Part time status include those who commit to a predetermined # of days per week. This could range from 1-5. They are available for the entire season.

Temporary – Temporary staff commit to full time work for a specific period during the season. Example: Last two weeks in June, month of July, etc.

Reserve or on call – Reserve status are those with experience that are interested in working occasionally but can not commit to any specific schedule. They are called when bookings exceed the capacity of regular, part time and temporary staff.

Stand by – Any guide may pick up work by being available for walk in traffic. Regular, Part time and Temporary staff may be assigned to a stand by shift during peak times over the summer. The employee should be available to guide within 5 minutes from being contacted. Other work assignments may be available while the guide is waiting.

Employment of Relatives

Vessels For Honor Rafting Co. is family owned and operated. We are family oriented and choose to accept the challenges associated with employing relatives within the same organization. For this reason we do not prohibit family members from working with each other in the company. All employees will be subject to consistent performance standards regardless of their family affiliation.

Equal Opportunity Employer

It is our policy as an employer to strive to ensure equal employment opportunity in all Human Resource actions and procedures, including but not limited to: recruitment, hiring, training, promotions, compensation, and all other terms and conditions of employment.

Each employee hired and promoted shall be selected solely on the basis of qualifications deemed essential to job performance. This is done without regard to race, religion, color, sex, age or disability.

Compelling interest

Vessels For Honor Rafting Co. has from its inception, advocated a traditional, biblical view of the world and has based it’s business practices on that understanding. That view is expressed in the VFH “values statement”.

Since the name “Vessels For Honor” comes from a biblical passage, and the owners have committed to run the company according to biblical values, VFH believes it has a compelling interest in maintaining and adhering to these principles.

Vessels For Honor evaluates each prospective employee, in part, according to his or her ability and willingness to subscribe to these principles and requires that each employee of the organization enthusiastically embrace the core values as part of the employment process and affirms such principles in his life, both in and out of the workplace.

IV. Work Performance and Conduct

Moral Behavior

Vessels For Honor is committed to a biblical worldview. Acts of immorality are inconsistent with our core values.

Acts of immorality include, but are not limited to, the following: Adultery, fornication, the commission of homosexual acts, theft, pornography, drug or alcohol abuse, lying, child and/or spousal abuse, assault, battery, and murder.

Attendance and Tardiness

Each employee is expected to be at work as scheduled, and to give proper notification if he anticipates being absent of tardy. Punctual and consistent attendance are essential components of solid employee performance at Vessels For Honor.

Dress code and personal hygiene

Employees must at all times maintain a neat and clean appearance, keep dress modest and conservative, dress in a manner consistent with work responsibilities and dress as perceived to be appropriate based on the core values of the organization.

Harassment

Vessels For Honor is committed to providing a work environment that is free of illegal discrimination. In keeping with this commitment, unlawful harassment, including sexual harassment by employees is strictly prohibited. Harassment is considered an act of misconduct and will subject and individual to disciplinary action up to and including termination. Harassment is defined as unwelcomed or unsolicited verbal or physical conduct that interferes with an employee’s job performance or that creates an intimidating, hostile, or offensive working environment.

Any employee who believes he has been harassed by a co-worker, supervisor or agent of Vessels For Honor must promptly report in writing the facts of the incident and the names of the individuals involved either to his or her supervisor or manager. Of course, you are not required to report the facts to someone who is harassing you, but you must report the facts to someone in leadership at VFH so they can forward the concerns to the Executive Director.

Alcohol and Drugs

The use of alcoholic beverages while on Vessels For Honor time or property is prohibited. Reporting for work, conducting VFH business or being on company property under the influence of alcohol is also prohibited. Illegal drugs are not permitted on or off campus. Drug testing may be conducted at the company’s discretion.

Violation of this policy is subject to disciplinary action up to and including termination..

Smoking

Smoking is prohibited on the VFH campus extending from the front office to the peninsula. No smoking is allowed while on a VFH commercial trip.

V. Time away from Work

Sundays

Vessels For Honor is closed on Sundays in order to give the staff a day of rest.

Personal time

Personal time off may be granted when requested in advance.

VI. Benefits

Outfitters discounts on gear (wholesale price)

Vessels For Honor receives wholesale pricing for Northwest River Supplies, Down River and various other suppliers. Employees may receive company pricing (30%-55% discount) on gear, boats, and clothing when placing an order through VFH. Orders are usually placed at the beginning of the season and an announcement will be made to the staff when employee orders must be submitted.

Guides may use boats for personal use during off hours

Guides may use company boats during off-hours for personal use. If an employee decides to use a boat, arrangements must be made in advance and the employee is responsible for covering all VFH logos and markings prior to launching the boat. In addition they must arrange for their own transportation and purchase the appropriate park use permits.

Free rafting passes for friends and family

We encourage our employees to share what we are doing with their friends and family. Complimentary trips work the best when redeemed individually or during non-peak times of year.

Friends and family may go rafting at ½ price on a space available basis

Anytime we have space on a boat an employee’s family or friends may join us for ½ price. This helps cover the cost of administration, shuttle and guide.

Tent site provided

Vessels For Honor will provide an area for each employee to pitch a tent for the summer. The appropriate area will be designated each summer.

Activity calendar

An activity calendar is prepared each year that informs employees about other recreational activities that we will be enjoying during the summer. If you have suggestions, let us know and we will include them.

Tips

Our guests may tip their guide. VFH allow tipping when we exceed our guest’s expectations. Guides should not prompt our guests for tips.

Meal plan

A meal plan is available through VFH. This includes a basic lunch and dinner. Lunches are always provided on full day trips.

Advanced training

Every year we offer guide training and an opportunity for returning guides to participate in advanced training. During the season we hold weekly bible studies and provide opportunities for employees to develop professionally and spiritually.

VII. Compensation

Time sheets guide and bus drivers

Guides and drivers are compensated per trip worked based on minimum qualifications, experience and internal requirements. Each guide will be provided with a time sheet weekly. It is their responsibility to accurately record each trip and any add ons that are appropriate. Any tip(s) that total in excess of $20 per month must be recorded as well. Time sheets will be collected weekly and approved by the office manager.

Time sheet other

Office and facilities staff are responsible for recording the # of hours worked each week. Any hours exceeding 40 will be compensated at a rate of one and a half times the regular rate. Hourly wage rates are based on qualifications and experience.

End of year bonus

Guides may be eligible for an end of year bonus based on the # of trips conducted during the year. Details will be communicated each year at the start of the season.

Performance Evaluation

Employees will receive feedback on their performance throughout the summer. Guides will have regular debrief sessions to discuss overall trip performance. Formal evaluations will be provided to all full time staff.

Personal Records – Trip logs

Guides are responsible to keep track of all river miles logged, both personal and commercial. These records are used to determine experience levels, minimum qualifications, and compensation. VFH will keep track of all commercial miles but it is important for guides to log personal miles as well. A log sheet will be distributed at the beginning of each season.

Pay day

Pay day is on Wednesday beginning in June and continuing every other week through the end of August.

Tips

It is each employee’s responsibility to accurately report on tips. The IRS requires employers to report on and withhold taxes on any tips in excess of $20 per month. This information will be included when processing payroll and should be reflected in your check.

VIII. Termination of employment

Seasonal Employer

Vessels For Honor is a seasonal employer and is recognized as such by the state of Colorado.

Voluntary Resignation

Your are free to end you employment with Vessels For Honor whenever you wish, with or without cause. However, due to the seasonal nature of rafting, it is preferable that a letter of resignation be received at the end of the season or with a 3 week notice during the season. A letter of resignation should include the last day of employment.

Involuntary Resignation

Vessels For Honor typically makes its staffing decisions in the spring prior to each season. We provide a good faith estimate of what we believe the season will be like and make commitments accordingly. These estimates should in no way be considered a contract. Adjustments may be required during the season based on performance or related issues.

IX. Security

Parking

Parking is very tight during the summer and there may be time when employees are asked to park across the street on the property west of the office. Normally employees may park in designated areas on campus.

Lost and Found

Personal gear left on the ground or in non-designated areas will be put in the lost and found. Items not claimed at the end of the year will be auctioned to the highest bidder and the money given to charity.

X. Risk Management Plan

We believe that all human life is of inestimable value (Gen. 1:27). As a result, our training far exceeds the State requirements. We approach the adventure of guiding people through whitewater with sober responsibility, and every effort is made to blend our guests taste for adventure with a safe outcome.

We also realize that rafting, like other adventure activities, is inherently dangerous. By participating in Vessels for Honor Rafting activities we expect our guests to accept and assume responsibility for those risks. All participants will be required to sign a release of liability before undertaking any activity with Vessels for Honor Rafting Co.

Our risk management plan is intended to provide the framework for a safe environment and mitigate the liability to VFH. The following documentation provides the process and procedures we have implemented in order to maximize the safety of our staff and guests.

A. Marketing

Safety begins with an accurate description of what we have to offer. We make a distinction between our introductory, intermediate and advanced trips. We also suggest minimum age requirements for the various activities. In addition we include the following statement in all our brochures and website:

“Rafting, like other adventure activities, is inherently dangerous. By participating in Vessels for Honor Rafting’s activities, you will be assuming those risks. As such, all participants will be required to sign a release of liability before undertaking any activity with Vessels for Honor Rafting Co.”

When people call or walk in and ask us questions about rafting we provide them with a brochure, explain the trips, and let them know about the process of making a reservation, signing a release form etc. Since trip dynamics can change depending on water levels and the guests profile, we make every effort to match their interest and capabilities to the right trip.

Our web site has a Q&A section where additional trip questions are answered.

B. Operations Overview

1. Mission

Vessels For Honor Rafting Co. will provide good, wholesome, family fun and adventure through rafting and climbing experiences that are safe, exciting, and affordable.

2. The Name

Vessels For Honor comes from the Bible verse found in II Timothy 2:21. It reflects the values and passion of the owners to live their personal lives as vessels for honor as well as operating a company that will be know for it’s integrity and commitment to excellence.

3. Market

VFH intends to reach out to youth groups, camps, families, church groups and the seasonal tourist population. Our emphasis will be to serve small groups from 5 to 35 at a time. We expect to generate 30 – 50% of our activity from tourists with the remaining business coming from the Colorado Springs and Pueblo metropolis.

4. Location

VFH is located at 27077 Hwy 50 suite 4, Texas Creek, CO 81223. A lease has been signed for the facility behind the Trading Post and Café as well as the property to the immediately to the west.

5. Parking

Parking is limited at Texas Creek. Overflow parking will be directed to the property to the west.

6. Staffing

VFH is family owned and operated. As such, each family member has a role in the business. Additional staff will be hired to support operations as needed. On occasion guides may be rented or contracted through other outfitters to supplement extra demand.

7. Training

Guide training will be conducted during May and June. This training will exceed the minimum state requirements and will provide VFH an opportunity to hire and develop guides who can excel in their jobs.

8. Season

The season will begin in May. Our primary season (full time coverage) begins Memorial day weekend, and runs till the 2^nd weekend in August. The office will be open 7-6 every day except Sunday once the primary season begins. VFH will be closed on Sundays with the exception of guide training. All trips in Bighorn Sheep Canyon will be off the river by 5:00 pm.

9. Activities

The following description, outlines the core activities of the company. In addition, VFH will remain flexible to the requests and ideas of our guests. While we expect to have some activity on sections 1d,2a,2b,2c,2d,3,4a,4b,5,and 6, of the Arkansas river. Most of the activity will occur in sections 4a, 4b and 5.

Although the majority of our trips do not include direct Christian programming, the Christian ethic and values will be evident and demonstrated throughout the activities provided.

In addition to our core rafting business we also offer trips with smaller rafts and duckies.

Educational clinics will be offered in rafting, IK’s, swiftwater rescue, WFR, etc.

Guest photographs are available from our staff photographer.

Texas Creek will be the central meeting place for all trips except our Brown’s Canyon overnighter.

Section 1d,2a,2b,2c will be used as part of an Overnight Browns Canyon trip. Normally our guests will meet at the put in at Buena Vista and will launch by 3:00pm. The first day will include the float into Browns Canyon with a gear boat where camp will be set up.

The next day will involve the float through Browns Canyon with a take out at Stone Bridge. This trip may be modified depending on the guest and water levels. The shuttle van will be parked at the take out and the guide will drive the guest’s back to their vehicles in Buena Vista.

Alternately Railroad Bridge or Fisherman’s Bridge may be used as a put in.

Section 2d, 3 will not be used unless by special arrangement we conduct a float through multiday trip. In the future fishing trips may be offered on this section.

Section 4a, 4b, 5 will be the core business activity. The details of each trip are outlined below.

a. Texas Creek Sampler

A ¼ day trip offered 1-3 times per day. The trip departs from Texas Creek and takes out at Pinnacle Rock. The take out gets congested during certain times of the day, so the strategy is to arrive just before or just after the peak volume between 10:00 – 10:30.

b. Bighorn Sheep Canyon 3/4

A ¾ day trip will be offered 1-2 times per day. The trip departs from our location at Texas Creek and continues down stream to the Parkdale take-out.

c. Bighorn Sheep Canyon 1/2

A ½ day trip will be offered 1-2 times a day. A shuttle will take the guests down to Pinnacle Rock to launch and will pick them up at Parkdale. At extreme high water Salt Lick will be used as a launch point and at extreme low water Spike Buck will be used as the launch site.

d. Bighorn Sheep Canyon Full

A full day trip will launch from Texas Creek. Trips will proceed down to Parkdale for the take out. Lunch may be served at one of several locations depending on the guests and preference of the guide along with other traffic on the river. The possible lunch sites include Texas Creek, Big Tree just after three forks, Devils Hole,

At extreme high water the trip will put in at Vallie Bridge and Take out at Pinnacle Rock. This trip will be modified at extreme low water.

e. Royal Gorge half day

The trip will launch from Parkdale and take out at Pink House. This will be offered as an afternoon trip only, and will join the 2^nd half of the full day Royal Gorge trip. At extreme low water we may expand this to two trips per day.

f. Royal Gorge full day

The plan is to launch from Texas Creek and take out at Pink House. Lunch will be served at Parkdale. This is the only full day trip that will be offered at extreme low water, although Spike Buck will be used as an alternate launch point. At flows over 3000 cfs we will not offer a Royal Gorge trip.

g. Section 6

This will not receive significant use to begin with. The plan is to work with home school parents and schools to provide environmental studies field trips during the early spring months. The trip will launch at the Cement Company and take out at Pueblo Reservoir.

10. Camping

There is a camping area at Texas Creek that may be used for small groups while larger groups may be accommodated in one of the many private camps in the area.

11. Communications for operations or emergencies:

Radios and cellphones will be used to keep in contact with the guides and shuttle driver and or base.

12. Resource protection:

Proper stewardship of the natural resources within the Arkansas Headwaters Recreation Area is important to VFH. We have been entrusted with a responsibility to minimize our impact and educate others on how to do the same.

VFH will regularly discuss impacts on wilderness, soil, water, vegetation, and other resources with personnel and will conduct training on these issues as needed.

13. Camping:

VFH will utilize “leave no trace” principles in all land based activities. Camp set up and take down typically involves the following sequence of activities.

q Unload all personal and group gear.

q Establish the kitchen.

q Set up the port-a-potty, if required.

q Assist the participants in establishing their camps.

q Organize recreational activities.

q Clean and inspect the rafts and check for, or repair damage

q Dinner should be served and cleanup completed before full dark.

q Anything washed will go from hot soapy water to a hot rinse water, to a cold disinfectant and be air-dried.

q In the morning all personal gear will be packed down to the rafts before breakfast ready for loading.

q One Guide will top off the rafts and make certain they are ready for loading.

q After the breakfast cleanup the trip will be loaded for the day making certain that Lunch is readily available.

q Prior to launch make a final inspection to ensure the camp is as clean or cleaner then when we arrived.

q Upon completion of the trip, personal gear will be unloaded and separated first. Company gear will be checked and loaded for the return trip to base camp. Final clean up and disposal of solid waste and garbage will be done at VFH base camp.

14. Sanitation

When required at lunch stops and in camp, the port-a-potty wall is set up. At AHRA sites Guides will point out the AHRA port-a –potty. Soap and water or hand sanitizer will be available at the port-a-potty for washing hands after use. The Guide who sets up the PP will use gloves and will sanitize his hands afterwards.

Guides doing food preparation will sanitize their hands prior to handling any food. Personal knives will not be used in food preparation. Guests will be instructed on where and how to use the groover. They will be encouraged to urinate in the river and not in or around the camp area.

15. Water:

Water will be hauled in appropriate plastic containers for all overnight trips. A water purifier will be carried as a back up. Day trips will utilize open-mouthed plastic containers.

16. Meals:

All food will be prepared within the guidelines established by the State and county. Guests will be informed of the menu items prior to departure and substitutes will be approved for those with allergies or special requirements.

17. Trash Disposal:

VFH intends to return all trash and garbage to base camp for disposal. Any campsites, away from base camp, will be provided with adequate sanitation such as approved goovers, trash facilities, and site clean up. All waste will be carried out. Any cooking provided away from base camp will be minimal, with charcoal or packed wood and fire pan, and will provide complete cleanup when leaving. These concepts will be included in our guide training each spring. VFH’s on river camping will be limited and infrequent

C. Booking – Reservations

Safety is reinforced with the company’s first communication with the customer making the reservation. Participant interest and ability is matched to the proper river tour and the booking agent explains the hazards likely to be encountered on the tour. For example: high water and cold weather. The physical health and stamina required and any age or size restrictions will be explained to participants. People who are very tall, obese, hearing impaired, or who do not speak English require special preparation and may not be able to participate in certain trips. Participants will be informed of required personal equipment

Thus our 2^nd proactive step in maximizing safety is to go over the essentials with them at the time of booking.

Vessels For Honor Reservation Worksheet

Departure Date__________________

Trip (Circle One) Meet by the time indicated below:

8:00 9:00 12:00 1:00 ¼ day Texas Creek Full day Bighorn ½ day Royal Gorge ½ day Bighorn Sheep Canyon

¾ day Big Horn Sheep Canyon ½ day Bighorn (walk in)

Full day Royal Gorge

Name___________________________________________________________________

Address_________________________________________________________________

City/State Zipcode________________________________________________________

Phone #__________________________ Fax #_______________E-mail_____________

How Did you hear about us? ______________________________________

Adjustments For cancellations

# Adults______________ @ $___________ = $_______________

# Children 12 & under_______ @ $___________ = $_______________

Complimentary ________ @ $___________ = $_______________

Total $_______________

Use Fee @ 5.25% Included

Reservation Deposit due @ 50% or $250 $______________ Pd____

Reservation Date _____________

Balance Due on departure date or 21 days prior for groups $______________ Pd ____

Group Letter Sent __________

PAYMENT METHOD:__________CC#__________________________EXP_________

Full Day Lunch RB_____ H_____ T_____ Total _______

Special Instructions:

D. Guide Qualifications & Training

Qualified guides are an essential part of any safety program. Every section/rapid has multiple lines that can be used to get through. While any of them may be acceptable, some may be more appropriate at certain water levels than others. Some guests will be bored if the most conservative route is used, others may be terrified and fall out of the boat if a more challenging route is taken. Therefore the guide’s judgment becomes the determining factor as to how each rapid is approached. Expert discernment can only be learned through experience and training.

1. State requirements vrs Company standards

VFH meets or exceeds the state requirements for outfitters and whitewater guides. We require twice the level of training before a new recruit can begin to guide commercially.

2. Employee selection criteria

VFH recruits from various sources including school teachers, colleges and universities, clubs, and the local community. The following criterion is used when selecting potential guides and other staff.

Employee Selection Criteria

(Rate each category 1-5)

1. Values alignment

2. Practical learning – life long learner

3. Team player

4. Adaptability

5. Tolerance for stress

6. Sales ability

7. Attention to detail

8. Flexibility

9. Motivation

10. Ability to cope with ambiguity

11. Outdoor Experience

12. Friendly

13. Story Telling

14. Athletic ability

15. Work experience

Interview questions:

1. How did you hear about VFH? Why do you want to work with VFH? What are your expectations for the summer?

2. What type of outdoor experience and training do you have? Tell me about your most memorable outdoor moment?

3. Tell me about your most significant accomplishment in life (something you enjoyed, felt you did well) and how did you do it?

4. What is your ultimate objective in life? (Goals, aspirations, etc.) What is important to you?

5. Think about a time when you were in a conflict. How did you handle it?

6. What was the worst job you ever had? What didn’t you like about it?

7. Where would you place yourself on a continuum from 1-10 with 10 being extremely detailed and 1 being no detail at all? Why?

8. This position will require significant physical exertion. Is there anything that would prevent you from performing this job?

9. How do you respond to ambiguity? Please provide an example?

10. What is the most stressful situation you have ever been in? How did you handle it?

11. What hobbies do you enjoy? What do you enjoy about them?

12. What new things have you learned in the last 6 months?

3. New Guide Training

As mentioned earlier our new guides receive rigorous training over 13 day or more. They will spend 100 hours on river training and additional training in CPR and First Aid. Some will go on to receive wilderness first aid, wilderness first responder and advanced swiftwater training. The guide training outline is provided as follows:

Raft Guide Training

Overview

This course is intended for anyone who wishes to learn the basic skills of whitewater rafting. It is designed to provide an overview of the skills required for navigating a raft through class 2+ whitewater. It will meet a portion of the training requirements for the state of Colorado (first 30 of 50 hrs) as detailed in the River Outfitters Licensing Statutes and Regulations. For those seeking employment with Vessels For Honor Rafting Co. (VFH), this training will serve as the first segment of a two part training program.

Colorado River Outfitters are licensed by the Department of Parks and Outdoor Recreation and managed by the Arkansas Headwaters Recreation Area.

All participants should be aware of the inherent risks involved in raft guide training and be willing to assume personal responsibility of such risk. Participants will be required to sign a waiver of liability and assumption of risk document.

Date

There will be two rafting clinics in 2006. Session #1 will be held over 3 weekends April 29-30, May 6-7, & 20^th. Session #2 will be held May 29-June 2.

Registration

Each clinic will have between 4 – 7 people. They are offered on a first come first served basis. Throughout the course, you will receive constructive feedback on your rafting skills. Upon completion of the clinic, if you are interested in continuing through our full guide-training program, we will be happy to discuss summer opportunities*.

Cost is $275. A non-refundable deposit of $100, will secure your spot in the clinic. The balance is due two weeks prior to the start of training. To sign up, call us at 1-888-623-7939 or e-mail us at raft@vfhrafting.com.

What to Bring

If you have river gear please bring it.

We strongly recommend that if you have thermal layers such as polypropylene or Capilene bring those.

Extra warm layers, hats, wool socks, pile jackets, etc, will be valuable. We will be in the water frequently and it is cold!

You will need to bring camping gear if you wish to stay on our property. A bathing suit will be needed to wear under the wetsuit. Bring personal water bottles, sunscreen, sunglasses, and any other personal items for around camp and off- hours.

What is Included

Essentials of Whitewater Rescue – (ACA card provided)

Course completion certificate

Training - lots of time on and in the water

Rafts and essential gear (not personal gear)

Shuttles from our center to various put in sites and from the take outs back to center

Camping will be provided by the company during training at VFH.

Guide discounts available on personal gear.

Use of type V PFD

Use of safety gear- helmet, throw rope, knife, 1st aid kit

Use of splash jackets, wetsuits, booties, and all the group river gear.

Training material

Meals & Lodging

VFH will provide lunch for each day on the river. Breakfast and Dinner may be purchased from Barry’s Den at Texas Creek, or you may prepare your own meals.

VFH offers free camping on the premises to participants during the course. No flush toilets or shower facilities are available on site. Other options such as nearby motels and campgrounds are available if desired. Ask VFH for suggestions and phone numbers.

Daily Schedule

Training begins at 7:30 AM and will end at approximately 6:30 PM daily.

* Full guide training will be conducted from June 4 – 17 at no additional cost. Those that are hired as Guides should be willing to commit to a minimum of 2 seasons with VFH.

Course Outline

EQUIPMENT:

· Rafts, paddles, oars, personal floatation devices, helmets, throw ropes, repair kits, and first aid kits

· Introductions to the design, construction, care and use of each.

RAFT RIGGING:

· Safety and efficiency considerations

· Oar Boats

· Overnight & extended trips

RIVER FEATURES:

· Gradient

· Volume

· Current fundamentals

· Waves

· Obstacles

· Effects of obstacles/features (rocks, hydraulics, blind corners, etc.)

· Types of hazards (strainers, undercuts, low head dams, cold water)

· Types of rapids

· International Rapid Rating Scale I-VI

RIVER READING STRATEGIES:

· Scouting

· Purpose/Objectives

· Boat vrs Land

· Private and public property considerations.

RAFT MANEUVERING:

· Strokes (Guide/Guest)

· Ferrying

· Eddy turns

· Peel outs

· Draws

· Using current and features

· Boat control

RESCUE:

· Self rescue

· Boat based rescue

· Throw bag utilization

· Response to: medical emergencies, entrapments, flips etc.

ORIENTATION SAFETY TALK

· Conditions of weather, river, terrain, equipment, travel, housing, and vessels that guests may encounter.

· The personal equipment, clothing, and gear that guests should have.

· The proper fit, wearing and use of PFD's

· Passenger riding and positioning in boat.

· Safety procedures for swimming through rapids and getting back into boat.

· Instructions on what to do in the event of an accident.

· Sanitation, litter prevention and human refuse disposal.

PADDLE TALK TO GUESTS

· River commands

· Power vrs weight, balance

· Getting the most from the crew

TRIP ORGANIZATION

· Spacing

· Lead sweep boats and responsibilities

· Paddle signals

TRIP LEADER RESPONSIBILITY

· Primary responsibilities.

· Organization / timing of trip

· Evacuation routes

4. Trip Leader Qualifications & Responsibilities

Trip Leaders provide leadership from pre-trip all the way to post trip debrief. If there is an issue that occurs or a decision that needs to be made while on the trip, the TL will ultimately make the call. Trip leader responsibilities and qualifications are provided below.

Trip Leader Responsibility

The trip leader is the ultimate authority for their trip and is responsible for accomplishing the trip objectives, including:

Safety

o Guests each have a PFD and they fit properly.

o Sweep kit is contained on the trip, that includes first aid kit, repair kit, pump, & spare pfd. The trip has one spare paddle or oar per boat. A throw bag is aboard every trip.

o Pre-trip inspection of all boats and gear. Report anything noteworthy. Do not use damaged or cracked gear.

o Boats are loaded and unloaded safely.

o A thorough safety talk has been given covering all the points in the VFH safety talk outline.

o Guides have provided river instructions for each crew.

o Guides understand the run order and anything unique they need to know about the trip. (pace, stops, etc.)

o Boarding and unboarding the boats is conducted in a safe and orderly manner.

o Swimming is allowed only in approved areas with a backup plan in place.

o Contact base and or 911 authorities if an incident requires that type of attention.

o All incidents (swimmer, flip, injury, etc.) are documented and included in post trip report.

o A trip debrief is conducted and notes included with post trip report.

o Oversee any rescue attempts for VFH. Use discernment if other parties are in a distressed condition. If we can help, the trip leader will provide direction as to what extent we will provide assistance.

Legal compliance

o Sweep kit contains everything required by the state.

o Boats must be off the river at Parkdale by 5:00.

o Boats must be clearly marked with VFH name or logo.

o Afternoon Gorge trips must launch by 4:00.

o The trip leader will provide conflict resolution for disputes with Rangers, other companies guides, etc.

o Safety boater must wear red armband.

o Photography boater must wear blue armband.

Fun & Adventure

o Assess group needs, desire and make plans ahead of time with other guides on what you want to do. If necessary modify plans along the way.

o Provide guide assignments ahead of time if there are specific things you would like them to do. (groover set up, lunch preparation, safety talk, etc.)

o Provide tips on what to hit or avoid to part time guides who may not be aware of change in water levels.

o Always be prepared with a faith lesson if asked. Pray with the group when appropriate.

Wrap up

o Thank guests for rafting with us.

o Provide direction on where to put PFD’s, wetsuits etc.

o Notify our guest of pictures that are available.

o Unload boats and put away gear.

o Debrief with guides for 5 minutes.

o Provide note cards for guides if appropriate

o Complete, sign and submit to the office, your trip leader sheet after each trip.

o Notify the Head Guide or Operations manager of any problems or concerns about the trip.

Qualifications:

1000 River miles

Understands state regulations

Superior boating skills

Relates well to people

Certified Whitewater Rescue Technician

Demonstrated leadership ability

Ability to lead small group discussions and share faith lessons that are interesting and relevant.

Commands the respect of peers through a servants heart and humble attitude

Attention to detail and follow through

Ability to solve problems – river related, interpersonal, emergency, etc.

5. Single boat trips – guide qualifications and guidelines

On occasion VFH will send out single boats. We may or may not send a safety boat to accompany the trip. Only Sr. Guides with experience on the select section of river will be permitted to guide single boat trips. Typically the guide will find other commercial trips and position themselves between other groups. Sometimes they can find another outfitter with a single boat and link up with them to provide an extra measure of safety for each other. If no other boats are traveling the section the guide will choose the conservative routes to reduce the probability of an incident occurring.

E. Equipment Checks

We use only top grade boats and equipment, all gear is inspected daily and preventative maintenance is conducted regularly. It is critical that all equipment is in top working condition. When safety becomes an issue the equipment will be repaired or replaced.

1. Boats/Frames/Paddles

The trip leader has a check list that is reviewed each trip to ensure that all equipment is accounted for and is operational. This list is included below.

Trip Leader Check List LOG entered_______

Date ____________________ Trip Type: ¼ ½ ¾ Full overnight O P C

Put in:___________________________ TC(84) PR(89) PD(98) SL(?) SB(?)

Take out _________________________ PR(89) PD(98) PH(107)

Rafts # Duckies #___________

Commercial ______ Safety _________ Total ________

Clients # Staff Lunch Location ________________

Paying ______ Paid ______

Comps______ Unpaid ______ Camping Location ______________

Total Guests ________ Trainees_______

Trip type (special permit)

___Guided Float Trip ___Guide Training ___Out of windows training ___Swiftwater Rescue Training

CFS _________ No Royal Gorge trips over 3200, modified launch for 3-rocks if over 3,500 cfs

Pre Trip Safety Boat

q Boat inspection- lettering, damage, etc. __ Red arm band on right bicep

q River orientation __ No clients in boat

q Safety Talk Shuttle

q Release Forms __ Keys

q Helmet waiver (If no helmet for Royal gorge) __ License

q Prayer Full Day

PFD’s / Helmets __ Collapsible buckets

q Proper fit __ Soap

q Royal Gorge (helmets required) __ Food

Per Vessel __ Waste management

q Oars 2 + spare (oar boats) __ Water guns

q Paddles 1 per person + 1 extra per boat

q Bow and Stern Line (minimum 10 ft & secured)

Per Trip Accidents / Injury

q Spare PFD NO______

q First Aid Kit Yes______

q Repair Kit Type: Flip___Swim___Other___

q Air Pump Explain_____________________

q Throw Bag 50ft ___________________________

q Rescue Knife Reportable (Dr.)Yes ____ No ____

q Flip Line (per guide) Accident report completed ______

2. Vehicles

All vehicles receive a preseason DOT evaluation and certification verifying that they meet all safety requirements. Any items of concern are corrected prior to the start of season. During the season daily inspections are conducted on all vehicles used in commercial operations according to the DOT guidelines.

Hazard Identification

VFH will regularly evaluate hazards or changes to the river via reports, e-mails, and guide feedback. Trips are rarely cancelled but may be rerouted based on various circumstances if the safety of the guests may be in question.

Company policy is safety first. Raft conservatively. Interest and excitement can be maintained by adjusting the size of the raft to the corresponding water flow.

Guides are trained to understand how the hazards and characteristics of a river are modified by fluctuations in water level, and to evaluate the changes, and to make the decision to line, or portage, or walk the participants around dangerous sections on the river.

Radio communication will notify VFH base of any unexpected hazards that are discovered.

G. Welcome/Check in

The Guest Services Rep. or trip leader will welcome participants, answer questions, and observe the group for potential problems. He will check for required equipment, for intoxication, illness, excessive apprehension, or handicaps (including hearing and language) which will require special attention or prevent participation on the scheduled trip. Release forms will be signed and filed prior to gearing up.

If guests have questions they will be addressed at this time. The trip leader will be notified of any special concerns or issues that arise.

H. Gearing Up

Once the guests are checked in and have paid, they will obtain the equipment needed for the trip. This will include a PFD and may also include a helmet, paddle, wetsuit, splash jacket, booties, etc. It is the guides responsibility to ensure the proper fit of PFD’s

I. Release form

Vessels For Honor Rafting Co. Release

Agreement, Acceptance of responsibility, Release and Discharge and Acknowledgement of Risks

In consideration of the services of Vessels For Honor Rafting Co., its officers, agents, employees, representatives or all other persons or entities acting in any capacity on its behalf (herein referred to as VFH), I hereby agree to release and discharge VFH, on behalf of myself, my children, my parents, my heirs, assigns, personal representatives and estate as follows:

I. I fully understand and acknowledge that the activities, including kayaking, climbing and rafting, I am about to engage in as a participant, bear known and unanticipated risks which could result in injury, death, paralysis, or damage to myself, my property, or other third parties. I understand that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activities. The risks include, among other things: 1. Rapids can cause participants to be jolted, jarred, bounced, thrown about, and otherwise shaken and participants may come in contact with food boxes, storage containers, other participants or other fixed equipment, 2. Boats may overturn causing a. exposure to cold water and/or hypothermia; b. injuries sustained from the raft and its supplies and/or equipment or from items in the river bed, such as floating debris or rocks; c. drowning; 3. Participants may be washed overboard which can result in any of the above events occurring, 4. The acts or omissions, negligence in any degree of VFH, 5. Use or operation, by myself or others, of equipment supplied by VFH, or other persons or entities, 6. Acts of other participants in this activity, or other person or entities, 7. My own physical condition or my own acts or omissions, 8. Condition of roads, trails, waterways, fields or terrain and accidents connected with their use, 9. First aid emergency treatment or other services rendered, 10. Consumption of food or drink, 11. Contact with domestic and wild animals, 12. High altitude, 13. Severe weather changes, 14. Exposure to natural elements, 15. Rock fall, 16. Poisonous plants, 17. Bites or stings, 18. Allergic reactions.

I understand and acknowledge that the above list is not exhaustive, and that other risks, known or unknown, identified or unidentified, anticipated or unanticipated may also result in injury, death, illness or disease, or damage to myself, to my property or to participants. I knowingly and expressly accept those not specifically listed above as well.

II. I fully understand and acknowledge that VFH cannot guarantee my safety. Being fully aware of the foregoing, I expressly agree and promise to accept and assume all risks from my participation in this activity. My participation is purely voluntary, and I elect to participate in spite of the risks.

III. __________(Initials) Persons participating as a paddle crewmember for Royal Gorge trips acknowledge prior class 3 paddling experience.

IV. I hereby voluntarily release, forever discharge and agree to hold harmless and indemnify VFH, its agents or employees, US Forest Service, US National Park Service, Colorado Division of Parks and Recreation, BLM, City of Canon City, and all other persons or entities from any and all liability, claims, demands, actions or rights of action, which are related to, arise out of or are in any way connected with my participation in this activity, including specifically but not limited to the negligent acts or omissions of VFH, its agents or employees, and all other persons or entities, for any and all injury, death, illness or disease, and damage to myself or to my property. In signing this document, I fully recognize that if anyone is hurt or property is damaged while I am engaged in this activity, I will have no right to make a claim or file a lawsuit against any of the entities referred to above.

V. Should it become necessary for VFH, or anyone acting on its behalf, to incur attorney’s fees and costs to enforce this agreement, I agree to indemnify and hold them harmless for all such fees and costs.

VI. I agree that any dispute over this agreement will be resolved in the State of Colorado. I agree that the substantive law of that state shall apply in that action. If the dispute can not be resolved by mutual agreement, I agree to submit it to a mediator recognized by the courts of that state.

VII. I certify that I have sufficient health, accident and liability insurance to cover any injury or damage I may suffer or cause while participating in these activities or else I agree to bear the costs of such injury or damage myself. I further certify that I have no medical or physical conditions which could interfere with my safety in these activities, or else I am willing to assume and bear the costs of all risks that may be created, directly or indirectly by any such condition.

My signature below indicates I have read this entire document, understand it completely, understand that it affects my legal rights, and agree to be bound by its terms. I agree to let VFH use photo images of me for marketing purposes.

Signature of Participant_______________________________________Print Name_______________________________________________________

Street Address ______________________________________________City_______________________State_____Zip____________

Phone_____________________________________________________Date__________________________

Parent’s or guardian’s additional indemnification

(Must be completed for each participant under the age of 18)

In consideration of ______________________________________(print Minor’s name) being permitted by VFH to participate in its activities and to use its equipment and facilities, I further agree to indemnify and hold harmless VFH from any and all claims which are brought by, or on behalf of Minor, and which are in any way connected with such use or participation by Minor.

Signature of Parent/Guardian:___________________________________Print Name______________________________________________________

Office use below:

Trip _____________________ Trip Date ________________________ Source__________________________

J. River Orientation:

River orientation will include an introduction to the section of river the guest will be on, weather forecast, exposure to the sun, etc.

K. Safety Talk: A safety talk will be provided prior to each trip.

1. The trip leader or Asst. Leader will give the Orientation/Safety talk covering the following topics:

a. The proper fitting and wearing of the life jacket: how to avoid becoming a swimmer by being properly seated, braced, and holding on.

b. How to help control the raft by paddling and following commands, by high siding when necessary to avoid wraps and flips.

c. How to swim, if going into the water cannot be avoided, by turning face up, feet down stream and assuming a semi-sitting position. Maneuvering by using a sculling motion of the hands or a backstroke to maintain body position (prevent rolling and tumbling)

d. How to control breathing so water is not inhaled

e. How to fend off rocks with feet rather than heads. When to swim back to the raft (if within arms length or in a pool break in the whitewater).

f. How to use hands and arms to climb into the raft. How people in the raft can help by pulling on the back of the life jacket or the seat of the pants.

g. The importance of not allowing anyone to pull on arms (avoid dislocations).

h. The reasons for getting off the floor and back into position as soon a possible.

i. What to do if the raft is wrapped, flipped, or severely damaged (swim to the closest raft or swim ashore if it is easier).

j. Follow instructions from your guide, if possible, but do something positive. Do not drift down the river feebly calling for help and waving at bystanders.

k. Once ashore walk slowly down river to catch your raft. If your are injured stay put, a guide will be coming to meet you. The sweep raft will stop for you.

2. Check list

Periodically and no less than once per year a safety talk will be video taped and or an assessment performed on a random basis. The following checklist will be used to ensure all safety concerns have been addressed.

River Orientation/Safety Talk

Welcome

Weather

q Sun

q Wind

q Rain

q Water Temperature

Survey Experience of guests

q # who have been rafting before

q Specific rivers and sections

q Health information

Section of River

q CFS

q Class I-IV description

q Description of tour

q Estimated length of tour

Gear

q Wet suit

q Splash jacket

q Paddle

q PFD (proper fit)

Risk Assessment

q Danger involved

q Signed waiver

Rules

q #1 Stay in the boat

q #2 Hold on to your paddl